Rules for SMS routing

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Merged

This conversation has been merged. Please reference the main conversation: Add Advanced Rules to block or forward SMS / Text Messages

It would be great to have a setting to make rules for SMS routing, similar to calls routing.

For example: From 9am-12pm calls and SMS will be received by ext 1. From 1pm-5pm calls and SMS will be received by ext 2. 

FEATURE REQUEST TEMPLATE:
1) Account Type: Canada
2) A brief description of the business: IT
3) A high level description of the product or feature being requested: Rules for SMS routing, similar to calls routing
4) A typical use case scenario explaining how your business would use the feature: From 9am-12pm calls and SMS will be received by ext 1 (virtual assistant). From 1pm-5pm calls and SMS will be received by ext 2 (business owner).
5) Benefit of such feature: The business owner will be able to focus in other aspects of the business other than answering calls and SMS for a specified time frame.
6) Include any related case number if applicable: N/A
7) Number of Users and/or Digital Lines: 2 for now but has great possibility to grow
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Diana

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Posted 1 year ago

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