Salesforce Call Center Login failure Sorry, we can't recognize the device. Please use other device or browser and try again.

  • 1
  • 1
  • Question
  • Updated 10 months ago
  • Answered
I can't sign in to my Salesforce Ringcentral Sidebar app integration due to some kind of 2-factor sign-in problem. I receive the code in my email but then it doesn't work.


Photo of David Prioriello

David Prioriello

  • 100 Points 100 badge 2x thumb

Posted 10 months ago

  • 1
  • 1
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 7,864 Points 5k badge 2x thumb
Hi David, 

Are you experiencing this problem when using a different browser, such as Google Chrome? 
Photo of David Prioriello

David Prioriello

  • 100 Points 100 badge 2x thumb
it looks like I have the same problem in chrome.
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 7,864 Points 5k badge 2x thumb
Hi David,

Can you make sure you have AdBlock turned turned off in your browser, it's possible that it is blocking the iovation library for 2-factor authentication. If this doesn't do the trick, please open a case with Support!