Salesforce edition or user license isn’t supported yet

  • 0
  • 1
  • Question
  • Updated 3 weeks ago
I receive the message “Salesforce edition or user license isn’t supported yet” on almost all article links.
Photo of Woodward McKee

Woodward McKee

  • 132 Points 100 badge 2x thumb

Posted 3 weeks ago

  • 0
  • 1
Photo of Jared

Jared, Official Rep

  • 812 Points 500 badge 2x thumb
Hi Woodward,

Would you be able to share a screen shot of what you are seeing?
Photo of Woodward McKee

Woodward McKee

  • 132 Points 100 badge 2x thumb
Photo of Jitender Kumar

Jitender Kumar, Director Application Development

  • 1,476 Points 1k badge 2x thumb
Hello Woodward, 
Can you please double check if your Salesforce administrator has enabled Mobile App for your Salesforce org 

https://help.salesforce.com/articleView?id=customize_sf1_mobileweb_settings.htm&type=5 

What is your Salesforce edition ? 

You can find by going to Setup -> Company Information-> Organization Edition
Photo of Woodward McKee

Woodward McKee

  • 132 Points 100 badge 2x thumb
I dont know, I'm not a Salesforce customer, I'm a RingCentral customer. There is no Setup -> Company Information-> Organization Edition in RingCentral and as far as I know I do not have a login for Salesforce unless that is somehow built into my RingCentral ID. The problem seems to come from trying to login to the help center or from following a link outside of a RingCentral page. E.g. when I have been emailed a link to an article and attempt to open it that way instead of from inside RingCentral. I suspect that there is some kind of missing link between the two systems that I do not have access to fix. 
Photo of Jitender Kumar

Jitender Kumar, Director Application Development

  • 1,476 Points 1k badge 2x thumb
Hello Woodward, 
I am sorry I should have asked first, I assumed you are trying the Salesforce1 app on your mobile phone based on the notes here. Can you please take a moment to describe what you want to do on your phone ? 
Photo of Woodward McKee

Woodward McKee

  • 132 Points 100 badge 2x thumb
All I want to do is access the help files for RingCentral. Sometimes I can, sometimes I can't. I think this is a RingCentral integration issue, not a SalesForce issue per se. 
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 32,896 Points 20k badge 2x thumb
Hey Woodward,

That's really odd. Can you access the links emailed to you via a web browser on your computer? 
Photo of Woodward McKee

Woodward McKee

  • 132 Points 100 badge 2x thumb
I can if I am logged into RingCentral on the same browser. If I am not logged into RingCentral I get an eternal reload and please wait message. 
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 31,850 Points 20k badge 2x thumb
Hey Woodward,

There's something weird going on. I would suggest opening a case so we can gather more details and troubleshoot with you live.