Salesforce: how to access call recording from Salesforce log?

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  • Updated 2 years ago
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I would like to access recorded link from salesforce log, can some one help us how can i achieve this
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Yeddula

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Posted 2 years ago

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Nathan Malone, U.S. Tier 2 Support

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Hello Yeddula,

I just want to make sure I understand your question, are you looking to access the recorded audio for a phone call through your Salesforce log, is that correct?
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Yeddula

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yes , you are right, we need link of the recordedĀ 
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Yeddula

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could you please let us know the way that we can get thisĀ 
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Yeddula

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yes , you are right, we need link of the recordedĀ 
(Edited)
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Nathan Malone, U.S. Tier 2 Support

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Hello Yeddula,

Unfortunately there is no way to set up a link between the Salesforce call logs and the RingCentral call recordings.

My best suggestion to you would be to create a feature request for this option to be added to the system. You can also try reaching out to our Developer team by clicking HERE.

Thank you!