Salesforce integration click-to-call not working. Phone icon next to the phone number has a line thru it and nothing happens when clicked

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Salesforce integration click-to-call is not working. Follow the instructions in the admin guide. The little phone icon next to the telephone number has a line through it and nothing happens when it is clicked. Instead there is a very cumbersome drop down menu that takes several clicks to reach the softphone. How do we activate the one click option?

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Kurt Haller

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Posted 1 month ago

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Jitender Kumar, Director Application Development

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Hello Kurt, 
It appears that your Call Center URL may still not be good. Please double check and Can you please call our technical support if it still does not work ?

The phone icon changes to one that is not strike through after a successful login
(Edited)
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Kurt Haller

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Successful login to which app? salesforce or RingCentral?
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Kurt Haller

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How do I check the call center URL? 
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Kurt Haller

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The menu to select a call is working ...
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Jitender Kumar, Director Application Development

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This screen indicates RingCentral for Salesforce app is installed but it does not tell if configured properly.  Can you please confirm if you have gone through the admin settings from Admin Guide 
(Edited)
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Jitender Kumar, Director Application Development

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Can you please refer to page 4 in admin guide to double check ?  Pay attention to POD# please 
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Kurt Haller

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I've gone through the guide and paid extra attention to page 4. It seems fine.
We've inserted this url https://intuilab--rcsfl.eu4.visual.force.com/apex/OpenCTIIndex999 as the CTI adapter url.

What else could be wrong?