Salesforce Lightening and mobile app call/SMS action blank page

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  • Updated 3 months ago
Call and SMS buttons in both Salesforce lightening & Salesforce mobile (iOS) popup to a blank page, no errors, CTI dialer works fine, I am global admin with full access to the visualforce pages - any ideas?


thanks James


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James Riordan

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Posted 4 months ago

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Jason Byrd

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Have this issue also
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Jitender Kumar, Director Application Development

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Hello James, Jason
These two actions are meant for Salesforce1 and sometimes get added to page layout for Desktop app. I know they are confusing but should be harmless. Feel free to edit the page layout and remove them 
(Edited)
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Jason Byrd

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This is showing on SF1
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Jitender Kumar, Director Application Development

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Hello Jason, 
Not sure I quite follow your comment. Are you saying that you see these actions in SF1 app but they are not working ? 
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Jason Byrd

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Correct it is not working
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Jitender Kumar, Director Application Development

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Hello Jason, 
It looks like there is some permission issue in VF page or Salesforce object. I sent an email to my colleague who will follow up with you.