This conversation has been merged. Please reference the main conversation: Salesforce Lightning: Admin and User Guides
May I suggest some features:
Business SMS should sync to Salesforce Contacts - record of conversation can be saved on the lead
Fax capability from Docs stored inside Salesforce
Lead Pop for incoming and OUTGOING calls; should open a new windowCustom Call Wrapping capabilities; call wrapping codes should be searchable, reportable in Salesforce and be able to trigger automations;
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