salesforce lightning suggested requirements

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  • Updated 3 years ago

This conversation has been merged. Please reference the main conversation: Salesforce Lightning: Admin and User Guides

I was notified that Salesforce Lightning does not integrate with RingCentral...and no timetable is on the horizon to complete this. Very upsetting. We are looking to grow our team 3 fold, but may not be able to do this with RC.

May I suggest some features:

Business SMS should sync to Salesforce Contacts - record of conversation can be saved on the lead

Fax capability from Docs stored inside Salesforce

Lead Pop for incoming and OUTGOING calls; should open a new window

Custom Call Wrapping capabilities; call wrapping codes should be searchable, reportable in Salesforce and be able to trigger automations;


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Posted 3 years ago

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