SalesForce Task/Subject Picklist does not appear in the RingCentral dialpad.

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  • Updated 7 months ago
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I can't seem to get the SalesForce Task/Subject Picklist to appear in the RingCentral dialpad. I have added the values I want to the picklist, but what appears in the dial pad is simply "Outbound to......: followed by the phone number. See screenshot below. Please advise. Thanks Jim
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Jim Decker

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Posted 8 months ago

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Saadet - Community Support, Official Rep

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Hello Jim,

Please open a case so we can gather more information.
  
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David Chu

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Jim, I don't know if you have resolved this, but you have to click on the little checkbox next to the "Outbound to"
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Jim Decker

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Hi David.....thanks for your reply. Unfortunately, when I click that checkbox nothing happens.
 
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Jitender Kumar, Director Application Development

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Hello Jim, 
Is there any special character in the values you entered in Subject field of Task ?  What is version of App you installed ?  Lastly(Please get in touch with our support if you find it too hard to do) we need to check if there is an error in browser when you click on checkbox 
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Jim Decker

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Hi Jitender........Thanks for your reply. The subject field of the Task is simply "Call"  The Subject field in the "Log Call" section of RingCentral always defaults to "Outbound to +19144970438".....based on the outbound phone number being 9144970438. When I click the checkbox in RingCentral, there are no browser errors. Nothing happends
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Jitender Kumar, Director Application Development

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Hello Jim, 
There was a version of our App in AppExchange for a brief period  where we had this issue. Could you please let me know what version of the app you are having?  
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Jim Decker

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Saadet - Community Support, Official Rep

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Hey Jim, what version of the Salesforce App do you have? The above is the RingCentral Phone for Windows App (softphone).
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Saadet - Community Support, Official Rep

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Hey Jim,

Unfortunately, that link brings me to the Salesforce login page. If you could provide a screen shot of your current Salesforce App version, that would be helpful!
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Jim Decker

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Here you go.....
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Saadet - Community Support, Official Rep

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Hey Jim,

Please click on the gear wheel on your RingCentral dial pad - the version you are on will be located on the bottom right-hand side.
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Jim Decker

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I clicked on the gear and I don't see any version number anywhere. I am wasting untold  hours on this and now my sales AND support teams are complaining about call quality, dropped calls, etc.....If this can't be resolved I will be canceling my subscription on Monday morning. jim@checkedup.com to schedule a call today to fix this.

 
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Jitender Kumar, Director Application Development

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Hello Jim, 
Sorry for inconvenience. The best way to escalate a problem is to contact our support and they route the case to the right people. I have sent you a meeting request to help resolve the issue.