Search a number on Call Log

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • In Progress
In the last week we have been unable to search a phone number on the Call Log screen. Using the 'search number' field, nothing comes up. Did a setting change? What is causing this?
Photo of Michl

Michl

  • 80 Points 75 badge 2x thumb

Posted 1 year ago

  • 0
  • 1
Photo of Saadet

Saadet, Employee

  • 69,422 Points 50k badge 2x thumb
Hey Michl, could you provide more details about how you're searching? Are you using any special characters like parentheses? 
Photo of Michl

Michl

  • 80 Points 75 badge 2x thumb
I have used parentheses, and not used them. I do this all the time, so it's nothing new to me. Just stopped working. Another person on my team is also experiencing the same thing.
Photo of Saadet

Saadet, Employee

  • 69,422 Points 50k badge 2x thumb
Hmmm...sounds like it's related to this thread. Are you able to search just numbers?
Photo of Lee

Lee, Champion

  • 3,448 Points 3k badge 2x thumb
We have been having the same issue searching the call logs. Sometimes it works and sometimes not, sometimes partial numbers work. I have a ticket in with support and they tell me there is a bug in the call log that should be resolved on the 25tg ticket #08312481 JIRA UIA-73077