Secure, Encrypted Faxes

  • 1
  • 2
  • Idea
  • Updated 8 months ago
I am told by customer support that RC does not currently have service to provide secure, encrypted faxes from sender to recipient for secure transmission of confidential info.  He suggested I propose here that such a feature be added.
Photo of BURNS


  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
  • 2
Photo of Luke

Luke, Training Specialist

  • 3,848 Points 3k badge 2x thumb
Thanks for the post! It would greatly help to have some context for uses of the feature.

To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request:

  • Number of Digital Lines on the account:
  • Account type (U.S., Canada, UK, AT&T, Telus, British Telecom):
  • A brief description of the business you perform:
  • A high level description of the product or feature being requested:
  • A typical use case scenario explaining how your business would use the feature:
  • Benefit of such feature:
  • Include any related support case number if applicable:
Photo of BURNS


  • 90 Points 75 badge 2x thumb
Hi, Luke:

1. I don't know, but don't think it matters
2. US
3. Attorney
4. Encrypted faxes, unencrypted with a password separately delivered to recipient
5. To communicate sensitive, privileged, confidential, personal or HIPPA information
6. Security
7. N/A

Photo of Saadet

Saadet, Employee

  • 67,790 Points 50k badge 2x thumb
Hi Dave, faxes are encrypted while they are on the RingCentral platform. However, we have little influence on the fax after it has left our servers and is in transit.
Photo of Laurie MaGuire

Laurie MaGuire

  • 80 Points 75 badge 2x thumb
in reply to the above response, while the data is in transit how is it sent?  It is over analog lines? or is it truly unsecure while in transit.  If so, I would change the language on your site.  They is not encrypted email.  You should be protecting the data with at rest and in transit.  Please respond and update.
Photo of Saadet

Saadet, Employee

  • 67,790 Points 50k badge 2x thumb
Hi Laurie, you'll have to specify how you're sending the faxes (desktop app, email, online portal?). I would suggest asking your Account Manager to get you in touch with one of our Service Engineers who can better explain the whole process than I am able to.
Photo of Compton


  • 62 Points
Can you specify if a fax is being sent via the online portal to a non-RingCentral number is the fax encrypted while it is in transit? Same question but the fax being sent via email. 
Photo of Saadet

Saadet, Employee

  • 67,790 Points 50k badge 2x thumb
Hi Compton, as I mentioned earlier in response to Dave, the fax is secure and encrypted while on the RingCentral Platform. But as soon as it leaves our platform and is in transit, we no longer have influence on it 
Photo of Tina Dureau

Tina Dureau

  • 60 Points
Can you have one of the service engineers please explain this process to us all.  It is of vital importance to know that data we are sending through ring central fax is secure.

Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 10,580 Points 10k badge 2x thumb
Hi Tina, 

Please reach out to your account manager to coordinate a call with an engineer :)