Secure, Encrypted Faxes

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I am told by customer support that RC does not currently have service to provide secure, encrypted faxes from sender to recipient for secure transmission of confidential info.  He suggested I propose here that such a feature be added.
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BURNS

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Posted 1 year ago

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Luke, Training Specialist

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Thanks for the post! It would greatly help to have some context for uses of the feature.

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BURNS

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Hi, Luke:

1. I don't know, but don't think it matters
2. US
3. Attorney
4. Encrypted faxes, unencrypted with a password separately delivered to recipient
5. To communicate sensitive, privileged, confidential, personal or HIPPA information
6. Security
7. N/A

Thanks,
Rich
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Saadet - Community Support, Official Rep

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Hi Dave, faxes are encrypted while they are on the RingCentral platform. However, we have little influence on the fax after it has left our servers and is in transit.
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Laurie MaGuire

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in reply to the above response, while the data is in transit how is it sent?  It is over analog lines? or is it truly unsecure while in transit.  If so, I would change the language on your site.  They is not encrypted email.  You should be protecting the data with at rest and in transit.  Please respond and update.
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Saadet - Community Support, Official Rep

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Hi Laurie, you'll have to specify how you're sending the faxes (desktop app, email, online portal?). I would suggest asking your Account Manager to get you in touch with one of our Service Engineers who can better explain the whole process than I am able to.
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Compton

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Can you specify if a fax is being sent via the online portal to a non-RingCentral number is the fax encrypted while it is in transit? Same question but the fax being sent via email. 
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Saadet - Community Support, Official Rep

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Hi Compton, as I mentioned earlier in response to Dave, the fax is secure and encrypted while on the RingCentral Platform. But as soon as it leaves our platform and is in transit, we no longer have influence on it