Security/Access concern for Live reporting requiring Super Admin access

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

We have a standard RC account licensing, but have Live Reporting on our Customer Service team.  For the managers/Exec's to view the Live Reporting, it appears to have to have them assigned a SUPER ADMIN role.  This seems like a security flaw, as this would also give them access to other areas of the system if they are a tinkerer that's curious or malicious.
Why can there be a Reporting ROLE with those things like Call Log and the standard reporting and Live reporting in there instead of tying it to another user.  This would also allow creation of a reporting user that could be used for running reports and allow it to be shared with users without compromising the security of the portal?
Photo of Vince Woodard

Vince Woodard

  • 70 Points

Posted 1 year ago

  • 1
Photo of Alexey P. Zhuk

Alexey P. Zhuk, Employee

  • 140 Points 100 badge 2x thumb
Hi Vince, thank you for sharing the issue you encountered. Actually we for RingCentral Standard accounts we enable custom roles so that Live Reports permissions can be added to any role that you need for your users. We absolutely do not recommend providing a super user role to anyone who doesn't need it. I will review your account details and get back to you shortly.

This conversation is no longer open for comments or replies.