See which users have Advance Call Handling rules applied to their phone line(s)

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This conversation has been merged. Please reference the main conversation: Advanced Rule: Add an indicator if a User or Group Extension has an Advanced Rule

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-05-24  We have thousands of users on our account. 

We need a way to see in the portal and download in CSV format a list of which users have Advanced Call Handling rules applied on their phone lines.  

Partial group of one of our classes of users (these are assigned role in the portal) has a specific Advanced Call Handling rule applied and the criteria in this rule needs to be changed and standardized by our Admin team on the account   

We need a way to see which lines need the correction. 

The only way to do this now, is literally to login to each user one by one. 

This is not Enterprise User Level efficient. 
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Cecile Glassy, Champion

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Posted 2 years ago

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