Select Extension For Site Hours Top Menu

  • 0
  • 1
  • Idea
  • Updated 4 weeks ago
  1. US
  2. Manufacturing company
  3. The ability to assign an extension to the Site Hours Top-Menu in multi-site IVR settings.
  4. Currently, you can only assign site hours to an IVR menu, but you can assign an extension to off-hours. We have a queue that I need to create a site for due to a CNAM and company number reporting requirements and I simply just need to point the site's company numbers to this queue.
  5. The way I've currently achieved this is a hack - I set the site to basically always be closed so it simply routes to the queue by taking advantage of that off-hours extension routing. The proposal is much simpler and meaningful.
  6. 200
Photo of Mason Fox

Mason Fox

  • 140 Points 100 badge 2x thumb

Posted 4 weeks ago

  • 0
  • 1

Be the first to post a reply!