- Manufacturing company
- The ability to assign an extension to the Site Hours Top-Menu in multi-site IVR settings.
- Currently, you can only assign site hours to an IVR menu, but you can assign an extension to off-hours. We have a queue that I need to create a site for due to a CNAM and company number reporting requirements and I simply just need to point the site's company numbers to this queue.
- The way I've currently achieved this is a hack - I set the site to basically always be closed so it simply routes to the queue by taking advantage of that off-hours extension routing. The proposal is much simpler and meaningful.
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