Select mobile app logged in as their digital extension and add it as a forwarding number on other extensions

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  • Updated 3 years ago

This conversation has been merged. Please reference the main conversation: Feature Request Mobile App to get calls from other extensions

  1. Account type : Office Premium 2-19
  2. A brief description of the business :
  3. A high level description of the product or feature being requested: Customer wants his agents to be able to answer both her calls and calls to a different extension using the mobile app.
  4. A typical use case scenario explaining how your business would use the feature: customer could receive a call and ring selected mobile app, even if it's on a different extension.
  5. Benefit of such feature: it would be easier and cost effective for the customer as the calls will be connecting to the app and not using up their mobile number minutes. It will also increase flexibility/ease of use as customer will only need one login.
  6. Include any related case number if applicable:05701025 
  7. Number of Users and/or Digital Lines: 12 users / 3 digital lines
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Posted 3 years ago

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