Call queue: Send Group Voicemail to multiple Extensions

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  • Updated 6 months ago
  • (Edited)
Being limited to sending Group Voicemails to an email only, should be updated to allow for sending Group Voicemails to Multiple extensions.  Some users may not have access to email when in remote locations such as mines.
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Posted 5 years ago

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James Himstedt

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I am surprised that multiple desktop phones (and voicemail boxes) can't be notified of a message waiting in a general mailbox or a message only extension. I need all my staff to see when their is a message waiting in mailbox that anyone can take care of.
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Scott McDonnell

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Group Mailboxes has always been a feature from physical PBX systems like Avaya IP Office. The Desktop phones can display messages waiting indicators from multiple users that are apart of these groups. This simple feature is a show stopper for alot of businesses coming from Avaya or Nortel systems.

Ring central please add this feature!
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Preston Tollinger

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Having a way for everyone in the call group to access the voicemails and "claim" them would be very helpful. Basically, tell the other team memebers "I got this".  This would also be great if extended to txt support to work the same way for incoming txt's that can be claimed. 
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Wightbyte Computers

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Agree fully with other users, this is something that would not only be useful but really surprised that Ring Central can't already do, as it seems such a basic and essential feature which is missing. Might need to look around to find another service which does offer this.
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John Graham

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Not only do we need to have multiple extensions have access to a group mailbox, we need to have notification appear on the phone itself.  This is a PHONE SYSTEM, not an email system.  In addition to this feature on Nortel and Avaya, it was also readily available on Inter-tel/MiTel. I'm shocked I can't have that feature on what is supposed to be a business class system.  It's clearly not there yet, as it can't even stand up to decades old systems.
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Scott McDonnell

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Totally Agree, this is not an email system. To simply say check an email address is not acceptable. Many business that I see still use the phone as major communication tool, and in 2018 I just assume a Cloud based system can do everything an on premise system can do and more!
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This is critically important for our business. I have up-voted. Please implement this ASAP. I cannot believe all my agents cannot share/retrieve messages from a main call line VM box from their RingCentral phone Apps.
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Scott McDonnell

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I'm still shocked that there has been no one else pushing for this feature!

I think from a privacy stand point RC would want this implemented. If I was say working in an Accounting dept or HR dept and was simply listening to some confidential voicemail as email on my PC speakers, there could be some major privacy concerns!

Plus not everyone has PC Speakers in a Work Environment! Having to use codes to access Group Voicemail is ridiculous in 2019 when Legacy Deskphones can do it with one button!

RC please make this a priority!