We are using the Office Premium plan in Canada. We sell office products as well as provide computer technical support and more and more clients want to communicate by text message. We have a Call Queue Group for our Technicians so that all of their phones ring when the IVR directs to that queue, but it would SOOO handy to be able to have a "central" number for our technicians to be able to send and receive SMS with clients. That way our clients can text this number and all techs get the message and are able to reply to it - sort of like a shared mailbox. It would then also be handy for all techs to see if somebody else already read the message and replied to it.