Send & Receive SMS with Call Queue Group Direct Number

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  • Updated 3 months ago
We are using the Office Premium plan in Canada.  We sell office products as well as provide computer technical support and more and more clients want to communicate by text message.  We have a Call Queue Group for our Technicians so that all of their phones ring when the IVR directs to that queue, but it would SOOO handy to be able to have a "central" number for our technicians to be able to send and receive SMS with clients.  That way our clients can text this number and all techs get the message and are able to reply to it - sort of like a shared mailbox.  It would then also be handy for all techs to see if somebody else already read the message and replied to it.
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Brad - CompuSave

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Posted 2 years ago

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Vote up for this idea. We have a department who works with people who are always on the road, and don't constantly check emails. Texting works best for the team, and we want to be able to give out one phone number for these incoming SMS and use the same for outgoing (to avoid confusion).
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Sarah.a

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My company also really needs this feature!
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Jeff McCormick

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Yes please!  This would be incredible! 
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Tyler Sorensen

  • 62 Points
Yes. More and more customers prefer to text our departments instead of calling and there is no way really achieve this besides them having direct numbers of each department.. Need this sooo bad now and even more in the near future!

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Ryland Nelson

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Still waiting!