Send & Receive SMS with Call Queue Group Direct Number

  • 0
  • 28
  • Idea
  • Updated 2 weeks ago
We are using the Office Premium plan in Canada.  We sell office products as well as provide computer technical support and more and more clients want to communicate by text message.  We have a Call Queue Group for our Technicians so that all of their phones ring when the IVR directs to that queue, but it would SOOO handy to be able to have a "central" number for our technicians to be able to send and receive SMS with clients.  That way our clients can text this number and all techs get the message and are able to reply to it - sort of like a shared mailbox.  It would then also be handy for all techs to see if somebody else already read the message and replied to it.
Photo of Brad - CompuSave

Brad - CompuSave

  • 516 Points 500 badge 2x thumb

Posted 3 years ago

  • 0
  • 28
Vote up for this idea. We have a department who works with people who are always on the road, and don't constantly check emails. Texting works best for the team, and we want to be able to give out one phone number for these incoming SMS and use the same for outgoing (to avoid confusion).
Photo of Sarah.a


  • 114 Points 100 badge 2x thumb
My company also really needs this feature!
Photo of Jeff McCormick

Jeff McCormick

  • 82 Points 75 badge 2x thumb
Yes please!  This would be incredible! 
Photo of Tyler Sorensen

Tyler Sorensen

  • 62 Points
Yes. More and more customers prefer to text our departments instead of calling and there is no way really achieve this besides them having direct numbers of each department.. Need this sooo bad now and even more in the near future!

Photo of Ryland Nelson

Ryland Nelson

  • 132 Points 100 badge 2x thumb
Still waiting!
Photo of Tim Lopez

Tim Lopez

  • 88 Points 75 badge 2x thumb
Great idea! My department could really use this as well. 
Photo of Star Mobile

Star Mobile

  • 60 Points
yes please we need it too