send SMS from other than main number - Mobile App

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When sending SMS from the mobile app the ID is the account main number that is not published. I would like it from my assigned number.
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Robert Kulakowski

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Posted 2 months ago

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Mary Rose, Official Rep

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Hello Robert,

Can you tell me which app are you using? Is it the one with R icon or the one with phone symbol?
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Robert Kulakowski

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R icon on Android Device. Thanks!
(Edited)
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Mary Rose, Official Rep

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Please go to Settings > Under Phone, select Default Caller ID and change it to your assigned number.
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Robert Kulakowski

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Default caller ID is correct there. Does not go out as an sms from this caller ID. Goes out as main number which I do not even want. It is in California... This is a problem for me. It is the main reason I chose this service.
(Edited)
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Mary Rose, Official Rep

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Are you assigned as the operator extension on the account?
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Mary Rose, Official Rep

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Robert,

SMS feature may not yet enabled on your direct number. Please create a ticket regarding this. Tech Support needs to enable SMS for your direct number.


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Robert Kulakowski

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Thank you! Will do. Appreciate your help.