Send SMS from same number a user called To

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  • Updated 8 months ago
First, I'd like to say I'm a huge fan of RC. Love what you guys do and I enjoy working with you for more than 13 years now!

In my line of business, I work with many local numbers where people call. Usually, when they call I text them back and this is where the issue is. When I go to their voicemail or their call Info to send them a text I always get the last number I texted from as the "From:".

This is very hard to work with as for one, I need to remember and change it to the number they called to, I also need to remember which number they called to and many times I forget to do so and I end up sending it from a different number they called to and end up in a lot of confusion from the caller point of view. I usually loose their business when it happens.

It only makes sense that we will text back a caller from the number they called TO. No other option here really.

This can be done quite easily, as in settings we could have 2 options:

When sending new text messages to callers:
1. Always send new text message from this number: (drop down w. the account's numbers).
2. Always send new text message from the number that was called to.

This is for the plug-in, desktop app and the mobile app.

It could solve the issue and provide us with so much ease on the whole process and prevent unnecessary accidents.

I really hope you guys would fix this.

Thank you for being awesome and listening!
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Posted 3 years ago

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Cameron Saemann

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I've run into this issue several times lately since I work for different departments in the business. There's been more than once I was told, "How many phone numbers do you have!!?"