Sending a fax error message: “extension you are using cannot make outgoing calls.”

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I don’t send many faxes but got this service for the few times I need to. When trying to send a time sensitive email today I got a dozen errors that indicate “the extension you are using cannot make outgoing calls. Please contact your account administrator to change permissions for this extension.” I’m and the account administrator and don’t have a clue why this would be happeneing. I haven’t changed any settings.
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Erika Rustad

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  • frustrated about a simple task that doesn’t work

Posted 2 months ago

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Saadet - Community Support, Official Rep

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Hey Erika,

That's a little strange...could you take me through the steps that occurred when you got this error message? How are you signed into the softphone?
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Saadet - Community Support, Official Rep

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Hey Erika,

Did you still need help?