sending sms through glip

  • 0
  • 1
  • Question
  • Updated 11 months ago
  • Answered
I need to be able to send SMS messages to customers (numbers not in our contact directory) using the Glip mobile app and the Glip desktop app.
I have found this: https://support.ringcentral.com/s/article/RingCentral-Business-SMS-Frequently-Asked-Questions?language=en_US
which says that I can do it through the phone app - but we use the Glip App not the Phone App (which I believe you are supposed to be integrating and removing the old phone app?)

How do I do this? And can I select which of the company numbers the message is sent from?

UK account, 200 users.
Photo of Julie Sperritt

Julie Sperritt

  • 1,532 Points 1k badge 2x thumb

Posted 12 months ago

  • 0
  • 1
Photo of Saadet

Saadet, Employee

  • 69,520 Points 50k badge 2x thumb
Hey Julie! Simply tap/click the + button :) You'll see a drop down for different actions, including sending a text (as long as you have SMS enabled).
Photo of Julie Sperritt

Julie Sperritt

  • 1,532 Points 1k badge 2x thumb
So it looks as though we don't have sms enabled - do I speak to my success manager about that?
Photo of Saadet

Saadet, Employee

  • 69,520 Points 50k badge 2x thumb
Yep! You'll want to chat with your account manager about it :)
Photo of Julie Sperritt

Julie Sperritt

  • 1,532 Points 1k badge 2x thumb
So apparently sending SMS isn't available in the UK!
We can message internal users (Glip, surely) but not send a message to external customers.
When is this going to be available in the UK?

Ring Central is feeling less and less like a unified comms solution - we have users having to use their mobile for SMS and ringcentral for calls which in reality is never going to happen - they will continue to use their mobile for everything.
In addition, the fact that training materials include the functionality only makes it more confusing.

Hoping for an update and explanation soon!
Photo of Saadet

Saadet, Employee

  • 69,492 Points 50k badge 2x thumb
Oh shoot, I forgot you were in the UK :( Sorry about that! I haven't heard any news about this changing but when I do, I'll post on the UK SMS thread