Sending text to Call queue and should be received by the call queue member

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  • Idea
  • Updated 2 weeks ago
A customer would like to have a feature when they send a text to a direct number of a call queue extension, it will be receive by the call queue members
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Russel Cruz

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Posted 2 weeks ago

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Photo of Alex Schittko

Alex Schittko

  • 64 Points
The idea here is that when an SMS is received to a Call Queue's direct number, it should create an SMS group of all queue members and the original SMS sender, so that the Call Queue Members are able to respond to the SMS as a team.  This helps so that call queue members who are not at work cannot be directly reached, and other members who are at work can take incoming SMS as they arrive.