Separating the control of User Status between unified (Glip) app and RingCentral Desktop app

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  • Updated 6 months ago
Account type : US

A high level description of the product or feature being requested:

-We need the feature where there will be a separate control of status between unified glip app and ringcentral app

A typical use case scenario explaining how your business would use the feature:

-We get used to use Glip app as a standalone app before launching the Glip Unified app
-After launching the unified Glip app, every time users change their Glip status from away to available the desktop app will also change the status.
-main settings that it is affecting is the "accept call queue calls"
-by default the "accept call queue calls" is set to enable
-there are users that disabling the "accept call queue calls" but when their glip app change the status from Away to available
-their current settings for queue is getting back to default which is to enable the "accept call queue calls"
-so what the users were doing is they manually toggle the"accept call queue calls"to disable
-We need the feature where there will be a separate control of status between unified glip app and ringcentral app

Number of Users and/or Digital Lines: 204 Digital Line
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JESSA FELIZARTE, Employee

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Posted 6 months ago

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