Seperate Incoming Call Information options for User and After Hours

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We want to only get Incoming call information after hours on our RingCentral Phones.  If we set up the option, it works all the time.  We don't want to have it on during our normal business hours
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One Shot I.T.

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Posted 1 year ago

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Mike, Official Rep

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So that other users and our product term understand your​ request, can you please provide more details on this request and perhaps a use case scenario on how it will benefit the users and/or company? Are you referring to the call log, or other info?

Mike
(Edited)
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One Shot I.T.

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Hi Mike,

The way we have our call flow is as follows:
Business Hours are 8AM-5:30 PM.

The office prefers to have all incoming calls go to a receptionist and then the receptionist will transfer calls.  The receptionist will ask if the person wants to accept the call or have it sent to Voice Mail.

I'm an IT consultant for many law firms and almost all lawfirms that I work with and have seen prefer to have their call routing like this.  They don't want calls going directly to most of their employees.

After hours, there's a message that says to press 9 for the company directory where they are instructed to press the last 3 letters of the last name of the person they want to reach.  They want the call screen feature here, so they can hear who is calling and make a judment on if they want to accept the call or have it go to voice mail.

Right now the option for "Incoming call information" is to have this all all the time or off all the time. There isn't an option to only have this on during after hours.  So, if they turn it on, they will always get the announcement even during business hours.

I hope this clarifies the issue.  Let me know if there are any questions about this.