Currently our staff is having issues with outbound calls, and calls are not coming through or ringing. Is anyone else having this issue?
I do have an employee who uses a desktop phone that is not receiving calls all day today. She was not previously having this issue. Is your phone a desktop hard phone as well? I sent an email to our IT people to see if there was a possible disconnection from the RC program to her desktop phone for some reason. Possibly a power outage or something similar. We don't have any answers yet.
Hello Everyone, we do apologize for any service interruptions. The proactive move to a different data center actually occurred on Wednesday, September 12th between 2 am - 5 am EST. So that should not be the issue at this point. However, please do take into consideration, if you're on the East Coast, that the storm could be causing issues to other companies like your ISP or cell carrier. Now, that's not to say your issue is not valid and there could be something else going on! We would have to investigate and get Call Samples from you :)