service issue

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  • Updated 1 year ago
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Currently our staff is having issues with outbound calls, and calls are not coming through or ringing. Is anyone else having this issue?
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Amanda Crain

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Posted 1 year ago

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gary shannon

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I did see a note yesterday that they were going to move services out of the path of the Hurricane which could interrupt services today or tomorrow.
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Mike Rowe

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@Jan Ferguson- I'm not sure if you have the specifics of our situation so thank you for your insight into the trouble we're experiencing but I didn't ask for it nor do I need it from you.

The fact is these types of changes are necessary in the event of an emergency, the level of impact of these changes are higher than they should be, which means there is an issue with the process. I've already opened a dialog with our account representative and with support due to the impact this has had on our operations so please keep your assumptions to yourself.
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J.B. Ferguson, Champion

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I made no assumptions nor voiced any assumptions. I gave cold, hard facts. I was ONLY referring to your two words, "extremely pre-emptive" and by your own admission of how important the changes are in the event of an emergency. No need for further discussion.
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Mike Rowe

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Further discussion: Considering you have no facts around our situation you're making a lot of assumptions about the pre-emptiveness of our situation, again I've already started the dialogue with the people who can look into and address it, so there was no need for discussion in the first place.
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Amanda Crain

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@Jan Ferguson - I had seen the email about RC moving their services to locations outside of the hurricane's path between 2am-5am ET yesterday morning. I had made the comment about the hurricane not reaching land just yet as to why there were still additional service issues outside of this timeframe as power outages may not have taken place as of yet. I completely understand that services have to be moved ahead of time and that a company cannot wait until it actually reaches landfall. Also - thank you for your service as a law enforcement officer. :) 
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J.B. Ferguson, Champion

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Thank you Amanda!