Account Type: USA
We are a software as a service company.
We've had multiple issues now (2 in the last month and a half) which involved some type of outage when it came to our phone system. Neither was listed in https://servicestatus.ringcentral.com/ as they were probably specific outages to us, but is there any way we can get a history of service outages or subscribe to an email/SMS to get notified of outages?
These were very brief outages and things that we can for sure work around, but if we're not notified that we have an issue our clients get the short end of the stick and our employees constantly questioning the phone system they use every day.
The use case of this feature is that we would be notified with something to tell our employees about so they know their phone system isn't working or that there is a possible outage at the moment.