Service Status History/ Event Log

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  • Updated 3 months ago
Merged

This conversation has been merged. Please reference the main conversation: Admin: View Service Outages History or get Notifications

It would be nice if the Service Status page had a history or event log location.
It shows current health, but we should be able to see Health changes or status changes.

It would be beneficial with user claims of potential outages and service disruptions.
Example: Bob creates a ticket for IT after hours when IT is not there stating that he wasn't able to make outbound calls. IT gets in the next morning and Service status is up. If we have the feature to view history, we would know that yes...it appears that there was service degradation while an update was applied on the RingCentral side when the ticket was created and that Bob should not have any issues. If Bob continues to have issues, we can rule out RingCentral during troubleshooting as the service is now up.

Besides this example of Bob the RC business user, this will help on the Call Center side as well. We can track at what time agents should have been back on the phones instead of guesstimating at what time services were restored. 

Benefits would be that IT would be able to see statuses and be able to more easily provide RCAs for their companies. For Call Centers it would help their agents be more productive or provide reasoning for missed or refused calls.
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Andrea Yan

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  • Wish there was a history or event log

Posted 3 months ago

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Akiva Pearlman

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Great idea!

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