Is there a way to make a top level IVR do nothing more than automatically send to a Queue after playing the prompt? I need all my calls to automatically go to a queue during business hours and not require an IVR until after business hours.
I've actually seen this article. The concern I have is that when you go to a multi-level IVR, it changes from selecting Queues for off and on business hours to selecting an IVR. I cannot test my environment right now because we're in single level and you lose your configuration when you go to multi-level. The multi-level IVR option tells you to select an IVR, not a queue, so I wasnt sure if a Queue was an option.