Set status based on Outook Calendar

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It would be awesome if your status could be set automatically based on your outlook calendar.  For example Skype for business will automatically change your status to "busy" or "in a meeting" based on your calendar. This is honestly the one thing that is keeping me from dumping skype for business for Ring central messaging and Glip.
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Jhelms89

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Posted 3 years ago

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J.B. Ferguson, Champion

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Jhelms89,

I'm not sure I understand which status you are referring to. Phone availability status? Email status? Outlook status?

Glip is far different than anything that Skype for Business offers, as far as I am aware. So in a way, it's like comparing apples to oranges regarding Glip and "SFB". The meetings in "SFB" do offer things that RIngCentral doesn't (i.e., 200 more users than RingCentral's meetings), but they also offer Office 365 as part of their package while RingCentral does not.

Personally, I use the Google calendar which does integrate with audio and video conferences as far as adding it to my calendar, and marking my status as "Busy", when I use the RingCentral Chrome extension.

I'm not saying that there isn't a large Outlook user base out there, and I can't speak to what RingCentral has plans for with regard to Outlook, but my initial question still remains...Which status are you referring to.
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Jhelms89

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Im referring to your status on the ring central desktop app or Glip. You can set your status as busy, away, dnd... but it is a manual process. With Skype it would look at your outlook calendar and automatically mark your status as busy or in a meeting based on your calendar appointments.
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J.B. Ferguson, Champion

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Okay...I understand now. You're right that it would be very helpful if it could do that.

But let me ask you a question, what happens if you have a one-hour meeting scheduled (in "SFB" and in Outlook) and the meeting takes 15 minutes? I have had that happen before when a major contributor to the meeting can't make it or doesn't have the answers needed to proceed. How does "SFB" deal with that? Do you then have to go into "SFB" and Outlook and show yourself as Available?

Are there times when you walk out of your office and are not available to answer your phone or answer an email for 20 or 30 minutes but your Outlook says you are available? How would anyone handle that type of situation? I only ask because I have been there previously myself. Frankly, too much "automation" can sometimes be a downer as well.

I'm not discounting your idea or request, only trying to think outside the box. Like I said above, I think it could be a very helpful functionality. But is that really a reason not to use one product over another if all other requirements are met? It wouldn't be in my situation but we are all different in our needs and requirements.

I like to find the positive whenever it is possible. Just thought I'd throw a few things out there for discussion. Thanks for your idea.
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Greg Messler

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for the first use case you mentioned above there are three sub-scenarios. The second one below seems most urgent:

1) Appointment/In Person Meeting - Let the user choose to show their status as in a meeting or not in settings.

2) Ring Central Meeting (aka Zoom meeting) - Ring Central should be able to sense that I'm in a virtual meeting and set my availability accordingly

3) Ring Central Call - Ring Central should be able to sense my availability and set my availability accordingly (I think this does already)

for the second use case. when you walk away Skype for Business shows you as 'inactive' after so many minutes (configurable by user). Should be same with Glip.
(Edited)
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Mike, Official Rep

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Good idea and great discussion guys. I haven't seen this request before, but I like the idea.  It's too early to tell, so I have no idea how everything (RC Desktop App & Glip) will look down the road but our product team is really starting to tighten the integration.  I could see something like this happening down the road as they expand the telephony and calendar functions in Glip. 

Mike 
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Greg Messler

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To expand on this idea. I would like my status in Glip updated to "Busy" if I'm on a Ring Central call or in a Ring Central Meeting. This is how it works with Skype for Business, probably because it's an all-in-one software application. Since the Ring Central solution is cobbled together from three different apps through integration (Glip, Ring Central, and Zoom) its probably a bit more complicated to pull off. But I hope you can! Would be great :)
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Seppanen 1038

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This would be an integral feature for my team as well.

I would like to add that if you are in a phone call that it should set your RingCentral for windows and your Phone status to Busy as well, changing to Available once the call is over.
(Edited)
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Shelly Roth, Champion

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we would like this option too.
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Bryon Perona

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Our old phone system used to have this ability, and it was very helpful. There was an Outlook extension that let you set per-calendar event what you wanted your phone presence status to automatically change to during the event timeframe.
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Greg Messler

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I agree with this one. As a customer coming from Skype for Business to RingCentral/Glip/RingCentralMeetings its annoying that my status is not consistent across the apps (mainly glip and Ring Central for Windows and Ring Central mobile app).  Glip seems like its not not well integrated with Ring Central in that respect. Also the calendar is useless unless it integrates with my Office 365 calendar.
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Benjamin Sisco

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Since RC already utilizes an outlook add-in and has the ability to view calendar details (Join now feature) this should be no-problem to implement.  We too would find this feature very useful.
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Edson Chavez

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This would be extremely useful for my company as well. Although we can always manually set our statuses, it would save time if they automatically synced with our Outlook calendars. Hoping this can be done soon, thanks!
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Laura Collie

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Skype actually takes this to another level because it will tell you when co-workers are active/inactive.  When the screen is locked, Skype shows status as inactive for x (minutes/hours/days).  This is very useful when you want to chat with someone and don't want to start with "Hi - are you there?".
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Christy Burnett

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I concur!  Our organization just transitioned and these functionalities of Skype For Business were invaluable.   Currently I have to manually which causes phone calls to still come through when they shouldn't.
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Fitzpatrick

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This reply was created from a merged topic originally titled Glip availability changed by Outlook meetings.

Account type: US
Business: Education Testing
Scenario: It would be nice to have Glip availability change to show when you are in a meeting that scheduled in Microsoft Outlook.  
Benefit: Notifies associates when you are unavailable
Users:  700+
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Ted Jaffe, Official Rep

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Official Response
We are working on this!  For both Outlook (Office365) and Google Calendars.

When you integrate one of these calendars you will have a quick and easy way of viewing your upcoming meetings, joining the meetings, and you will show as busy when we detect you are in a meeting on the source calendar(s).

Exciting stuff coming! Ping me ted.jaffe@ringcentral.com if you want to chat more.

Happy New Year!
Ted
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Carrie Oren

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@Ted - Any ETA on this development? Looking forward to it!
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Ted Jaffe, Official Rep

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Not yet, but were targeting the end of Q1 timeframe. 
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Felicia Dannemann

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Hi Ted, updated timeline?
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Ted Jaffe, Official Rep

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HI Felicia,

We are now in private beta of this feature.  If you and your team would like to test this out please send me an email or direct message at ted.jaffe@ringcentral.com and we would be delighted to get you set up.

Same goes for anyone else monitoring this thread who would like to participate.
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Ted Jaffe, Official Rep

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Hi all!  I have an update on this.

We are looking to make this feature as well as our O365 + Google calendar integration generally available on September 17, 2019.

Please check back in after then if you are having trouble finding or using these features.

Thanks for your continued support.
Ted
(Edited)
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Ted Jaffe, Official Rep

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Felicia - I am testing it now internally and its awesome.  Not too far away.  We're aiming for May :)  please feel free to DM me and we can get you scheduled to be a beta tester if you would like :)

ted.jaffe@ringcentral.com
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Jennifer Codrai

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Any update?
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Ted Jaffe, Official Rep

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Hi Jennifer, we are now in private beta of this feature.  If you and your team would like to test this out please send me an email or direct message at ted.jaffe@ringcentral.com and we would be delighted to get you set up.

Same goes for anyone else monitoring this thread who would like to participate.

Regards,
Ted
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Fogg

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Registering that we are interested in this as well in addition to this, this is basically required for the busylights to function correctly. 

Thanks!
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Andy Stadtlander

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I can tell you guys this Beta works great, my status changes (and light turns Red) to "On a call" or "In a meeting" automatically now.
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Andan

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We are all in Meetings about 13,429% more than on Phone calls.  Support for Meetings status display on a busylight is therefor roughly one Godzilla more important than Phone.  Feature in this thread is a step that way yes? Yes. Make good.
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Carrie Oren

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Once this feature is live, it will be rolled out to all active Ring Central clients as a mass update I assume? What is the ETA on that?
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Saadet - Community Moderator, Official Rep

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Hey Carrie, when the release is pushed out, it will affect all users :) I'm not sure on the ETA just yet. I think it's still in beta. When I learn more I'll share :)
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Greg Stone

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What is the update on this update/release?
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Saadet - Community Moderator, Official Rep

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Hey Greg,

See Ted's response above :) Should be out soon!
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Carrie Oren

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I noticed the update pushed out to our team this week. So far so good, the feature works great and links seamlessly with my Outlook meeting calendar. Thank you again for getting this new enhancement out the door! Good work.