Setting In Call Queue with the new soft pone feature in GLIP

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  • Updated 3 months ago
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There seems to be no way to set In Call Queue status to off or on in the new Glip.
They have a DND option, but no call queue.  Seems to be an oversight.
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MeatHeadPro

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Posted 3 months ago

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Rob LaRose, Champion

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It appears that the new Glip (RingCentral) app does not actually incorporate the feature set of the RC Phone app.  Just a name change and they've taken basic telephony mainstream.

I believe that more RC Phone features will be migrated into the "RC" app in the future, with an eye toward one day merging the two and presumably eliminating RC Phone.

But that day is not today.
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Saadet - Community Support, Official Rep

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Hello MeatHeadPro,

Our Product Team is aware of this not being a feature and are actually working on it. However, they have not given me an exact ETA. I've flipped this to a feature request so we can easily track it and I can provide an update when I receive more information :)
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MeatHeadPro

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Thanks for the update.