Setting In Call Queue with the new soft pone feature in GLIP

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There seems to be no way to set In Call Queue status to off or on in the new Glip.
They have a DND option, but no call queue.  Seems to be an oversight.
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MeatHeadPro

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Posted 1 year ago

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Rob LaRose

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It appears that the new Glip (RingCentral) app does not actually incorporate the feature set of the RC Phone app.  Just a name change and they've taken basic telephony mainstream.

I believe that more RC Phone features will be migrated into the "RC" app in the future, with an eye toward one day merging the two and presumably eliminating RC Phone.

But that day is not today.
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Saadet, Employee

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Official Response
Hello MeatHeadPro,

Our Product Team is aware of this not being a feature and are actually working on it. However, they have not given me an exact ETA. I've flipped this to a feature request so we can easily track it and I can provide an update when I receive more information :)
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MeatHeadPro

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Thanks for the update.
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Kartik Mistry

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This reply was created from a merged topic originally titled Ablility to control 'Accept Call Queue Calls' within Glip App.

The 'Accept Call Queue Calls' within Glip App is not present but is available in the RCPhone app. This would be a good feature to have within the Glip app as we are trying to get our users to only use the Glip app for RingCentral services. No point having several apps for users to control different features.
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Saadet, Employee

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Hi all! Great news, this functionality is currently present in the RingCentral mobile app (as long as you are part of a queue, of course) and the desktop/web apps will be following suit soon :) Keep an eye out later in Q3 (barring any unforeseen hiccups!).
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Kartik Mistry

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Yes, but it would be nice to have it available on the Desktop Glip app.
If its available on the mobile app then it should definitely be available on the Desktop app.
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Saadet, Employee

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Hey Kartik, like I mentioned, it's coming for the desktop app as well :) Stay tuned!