
Advanced Rules can be set for Holidays, Vacations, Sick-days or any other situation where you will need the calls re-routed.
This can be done for Company Wide or User Holiday Hours. Here is a simple way to setup your Holiday Hours.



Select the Specific Date Range, that way you don't have to remember to turn it off when Tuesday morning comes. :-)

2 Choices:
1) Play Company Greeting: record a custom greeting about your Holiday Hours
2) Bypass greeting to go to extension: select your Message-Only / Announcement-Only Ext to route the calls to.

or

Below is the finished product - you will be brought back to the main screen for adding rules

Kim, Alum
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43,934 Points
Posted 4 years ago
Dustin Showers, Champion
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3,240 Points

Kim, Alum
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43,934 Points

Under Take Messages, select Default/Customer and record your Custom Vacation Voicemail.

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214 Points
Kim, Alum
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43,624 Points
Dustin Showers, Champion
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3,240 Points
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1,028 Points
I know we can record an after hours message in addition to our normal message, but how do I record several other sort of messages like a holiday or vacation one so we dont' have to keep rerecording.
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2,010 Points
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80 Points
1. us
2. web company create phone recordings
3. need to be able to make Holiday messages and schedule them for IVRs
4. Labor day is monday and i have to wake on holiday and set up this message and then take it off at the end of the day. Not ideal
5. avoid having to do #4 on one's holiday
Mike, Official Rep
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93,418 Points
Thanks!
Mike
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80 Points
How can i set up the attendant to forward to our after hours answering service? Is that possible?
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90 Points
We would like to be able to forward the operator extension to the support group after hours without purchasing the dedicated phone number. Since most of those users are on just their cell phones after hours and their duty schedule changes it isn't possible either to use the ring groups.
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1,114 Points
We would like to see RC add a Vacation and Holiday tab under Messages & Notifications so users can record custom messages when on vacation or a holiday is approaching. We would need to be able to schedule these messages for a period of time and then have them shut off automatically
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92 Points
I would like for an "Out of office" voicemail greeting to be available for use without having to re-create the normal voicemail greeting. Perhaps there should be a feature where you can have multiple voicemail greetings available and you can have a check box to choose which one to use at anytime.
J.B. Ferguson, Champion
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37,222 Points
That always tells me that they are busy and could either be out of the office or busy doing something else. Personally I could care less whether they are out of the office or not. As long as they get back to me within a reasonable amount of time after I leave a message/voicemail.
Chris Duquette, Champion
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16,658 Points
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160 Points
Your instructions describe something that doesn't exist. Under the "Define Call Handling", there are no options or choices. It just gives "Select top level IVR menu or extension" and that is all. It doesn't give an option to bypass the regular greeting.
Saadet, Employee
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67,790 Points
Sorry for the confusion. The above instructions are for a Single-Level IVR set up. While what you're describing is a Multi-Level IVR set up. It will only look a tad different. But for instance, you would either select an IVR menu or another extension where you can do what is mentioned in the instructions above on the extension you chose.
J.B. Ferguson, Champion
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37,254 Points
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160 Points
Saadet, Employee
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67,790 Points
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160 Points
Saadet, Employee
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67,790 Points
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160 Points
That's great. No I do not know the case number for either time. I just submitted a new case again this morning. It says Case Submitted like the others did. I didn't keep the case numbers from the previous two times, but I made sure I wrote it down this time. 06551214
Saadet, Employee
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67,790 Points
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160 Points
J.B. Ferguson, Champion
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37,254 Points
Do you have an Advanced Calling Rule set up for your holidays?
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160 Points
J.B. Ferguson, Champion
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37,254 Points
I will prepare a few screenshots in just a moment and post them for you so you can understand what I am talking about. Believe me, it works for me every holiday and I have it set up as I’m trying to explain to you.
J.B. Ferguson, Champion
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37,254 Points
In the next screen you will define which numbers you want to be affected by this rule. I used my main toll-free number (I redacted the number for this screen shot).
Finally...and this is the most important step, you will then tell the system which Top Level IVR menu you want this rule to apply to. I then set that to my Holiday Message x1008, which I recorded separately, (it gives callers the ability to leave a message after they hear the greeting that we are closed for the holiday).
The Holiday Messaging is a Message-Only extension. See the screen shot below.
Trust me...if you follow these steps you will see that nothing has to be turned off (i.e., your reference to turning off the "regular greeting") to be able to use a separate holiday greeting. It is set it and forget it. After I set it up in the beginning of the year, I never have to mess with turning anything on or off for holiday messaging.
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160 Points
J.B. Ferguson, Champion
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37,254 Points
I have mine set up, with me being a one-man shop, for callers to leave a message. I did this with a Message-Only extension. There are other ways of doing it. I do not know your business or the setup of your RingCentral system and I would not be even begin to consult with you in this forum on how to set up what you need. One obvious way is to just leave a message saying that you're closed and to call back after the holidays, not allowing for any messages...IF that would work for your business type.
Suffice it to say that I showed that what support told you was incorrect. I am a RingCentral Partner and assist here in the Community Forums. If support cannot assist you with a way to accomplish what you want to do (not stated in any of your messages other than not wanting to have to manually turn off the multi-level IVR greeting) with your business and setup, then maybe your Account Manager or a local RIngCentral Partner can assist you.
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160 Points



I even had one of our executives sit with me this time and read your instructions and watch me set it up. I am so fed up.
J.B. Ferguson, Champion
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37,254 Points
I don’t know if you have some other configuration setting which is preventing it from working as I described. I wrote that 9 months ago and as I mentioned then, I don’t know how your account is set up.
Mine is setup and working correctly and two of my clients who wanted that working on holidays (both attorneys) have it working correctly after I set it up for them. It’s working perfectly for us and always has. It DOES work. However as I said in the first paragraph, I don’t know how your account is set up. There can be other settings that are preventing that from working correctly. You cannot say emphatically that my instructions don’t work. They do for me, my clients and I’ certain other RingCentral users.
I’m sorry it’s not working for you....for whatever reason.
Saadet, Employee
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67,790 Points
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362 Points
Saadet, Employee
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68,092 Points
Saadet, Employee
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68,092 Points
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362 Points
It may be helpful to know that we're a company that isn't open 24/7, but always offers after-hours support. If we're closed on Christmas day, people should get the after-hours call menu. If we close early on another day, people should get the after-hours call menu.
Saadet, Employee
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68,092 Points
So for instance, on July 3rd I create an advanced rule set for 8am-12pm that states today our office hours are such and we will be closed for the holidays. Then I create a second advanced rule for July 3rd (after 12pm) through to July 5th (at 8am) when we re-open. The key is to create 2 rules. If you need someone to help walk you through it, don't hesitate to give us a call! 888-898-4591, option 3 :)
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1,300 Points
Without a way to exclude them, we can't apply the advanced rule across the board. We have to setup a "holiday schedule" for each office's call queue. Maybe templates for call queues???