Setup Custom or Holiday Hours : Advanced Rule

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  • Updated 12 months ago
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Advanced Rules can be set for Holidays, Vacations, Sick-days or any other situation where you will need the calls re-routed.  
This can be done for Company Wide or User Holiday Hours.  Here is a simple way to setup your Holiday Hours. 






Select the Specific Date Range, that way you don't have to remember to turn it off when Tuesday morning comes. :-) 



2 Choices:
1) Play Company Greeting: record a custom greeting about your Holiday Hours
2) Bypass greeting to go to extension: select your Message-Only / Announcement-Only Ext to route the calls to.  

 
or

 

Below is the finished product - you will be brought back to the main screen for adding rules

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Kim, Alum

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Posted 4 years ago

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Dustin Showers, Champion

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this is a great feature, i only wish the rules could be copied from a global pool...  because my company has multiple offices under the same account, each with different hours, and our IVR options react differently with each option, we assign hours to call queues directly, I can and have assigned custom rules already, but I've needed to create each rule more then 80 times.  simply importing the rule to each queue would be a HUGE bonus!