Sharing the audio for a Group Voice Mail with members of the Group.

  • 0
  • 3
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic. Thank you The RingCentral C

How can I set up voice mails left in a group extension to appear in each member of the group's message box? Right now, I have the group "Support" as extension 2 with Brian, Bob, and Pat as members of the call queue. In the Message settings, I have the Message recipient as the Support at ex. 2. Currently, every member of the queue receives an alert via email when there is a voice mail for this extension, but the voice mails do not appear in the member's home messages.

How can I set it so that if a person is in a member of a group and that group receives a voice mail, then the voice mail will appear in the message boxes of the members of that group so that they can all listen to it?
Photo of Ian B.

Ian B.

  • 90 Points 75 badge 2x thumb

Posted 6 years ago

  • 0
  • 3
Photo of RC-Installer

RC-Installer, Champion

  • 27,894 Points 20k badge 2x thumb
Hi Ian,RC does not allow sending a voice mail message to multiple mailboxes. You could send to multiple E-Mails if you like?

I think they are trying to avoid the system getting flooded by either mis configurations. VM's are saved on the system for only 90 days before being removed. The E-Mail stays as long as you like

Hope this helps


Certified Ring Central Installer
Photo of Ben Foster

Ben Foster, Alum

  • 6,124 Points 5k badge 2x thumb
Chuck is right - you can have several people notified by email of a new voicemail, but the only voicemails a user will see in Messages are those to his/her own extension.
Photo of Andrew McFarland

Andrew McFarland

  • 60 Points
Why can't you notify a distribution list on your mail server?  The current config limits the functionality of call queues.
Photo of Chad W

Chad W

  • 324 Points 250 badge 2x thumb
We have the same situation, and neither reply above is a true answer to the situation.  

If all members of a Group get an email, how is it known among all Users involved which voicemails have been returned, and which haven't?  Another email could be sent from the User who returns the call, but that's just more email congestion, which we're trying to prevent.  

The Voicemail Box of a Group is its own Inbox, but should show the messages within all Users.  Once it is handled the User could Delete it and all other Users would no longer see the message.

The only workaround we have come up with is for each of the Users to log into the Group Voicemail through the Ring Central website and repeatedly refresh it.  If they are not using a SoftPhone, then they can also install the Softphone and log in as the Group mailbox to see what messages are present.
Photo of Vince Savoldi

Vince Savoldi

  • 138 Points 100 badge 2x thumb

You could also have a single person review the voicemails and forward them to whichever person they think should handle it.

This conversation is no longer open for comments or replies.