Shortcuts for Limited Extensions on VVX411

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Hi Everyone, 

Does anyone have any tricks to setting up Shortcuts on Limited Extensions main screen on Polycom 411's? This is irritating my client that they cant do this. I add the Shortcut in Contacts, and it will NOT show on main screen. Only the 12 Lines show with the Limited Extensions name. Am I doing something wrong? Can this be done thru the web Gui of the Phone? Any help is super appreciated. Thanks
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Chris Saylor

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Posted 4 months ago

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Jenn, Official Rep

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Official Response

Hi Chris!


Thanks for the clarification! 


The limited extension doesn’t have any feature that allows the phone screen to have shortcuts, also known as Presence. 


You might want to see this link for your reference. 



Thanks!