Show Custom Status On HUD

  • 0
  • 18
  • Idea
  • Updated 1 year ago
  • (Edited)
On your profile you can set a custom status with the generic status... like "On Vacation" in addition to setting your status as "Available", "Busy", "Do Not Disturb", and "Invisible". It seem the only place to see this information is the User's profile.

Is there any way to see this information on the HUD instead of the 4 "generic" statuses?
Photo of Vince Mitchell

Vince Mitchell

  • 220 Points 100 badge 2x thumb

Posted 2 years ago

  • 0
  • 18
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 21,368 Points 20k badge 2x thumb
That is strange, mine shows in the HUD just fine up in the top left corner of the HUD window right below the RingCentral TitleBar logo image --- what version of the RingCentral For Windows are you using that you experience this error with?
Photo of Vince Mitchell

Vince Mitchell

  • 220 Points 100 badge 2x thumb
I'm not looking to see my status, but others' status
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 66,504 Points 50k badge 2x thumb
Hey Vince,

I want to make sure I'm on the same page here. Are you referring to the status you can set here?
Photo of Vince Mitchell

Vince Mitchell

  • 220 Points 100 badge 2x thumb
Yes that status is what I'm talking about... however I'd love to see that text for other people on my HUD...

See http://wilke.d.pr/LRgrms
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 66,504 Points 50k badge 2x thumb
Hey Vince,

Gotcha! I've flipped this to a Feature Request for others to vote on :)
Photo of Vince Mitchell

Vince Mitchell

  • 220 Points 100 badge 2x thumb
Thanks... is there anywhere else you can see the custom messages besides drilling down to the user's profile?
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 66,504 Points 50k badge 2x thumb
Hey Vince,

At this time I'm unaware of one.
(Edited)
Photo of Luis Sanchez

Luis Sanchez

  • 866 Points 500 badge 2x thumb
Hey Vince.  I agree.  My company just started using RingCentral.  People love using the HUD but hate that they have to search for the User Profile to see the custom message that is set by everyone.  You can't even click into their profile from the HUD.  Now that I try you can't click into their profile from the Favorites window either. You must use the Contact search to view someone's profile. Ugh.  It seems like you have to use HUD, Favorites, and Contacts all in conjunction to get a full picture. I wish all the features would be centralized in the HUD.

For now let's Vote to add Custom Messages to the HUD. Everyone vote this up! 
Photo of Meg Giddings

Meg Giddings

  • 358 Points 250 badge 2x thumb
Our company would love to have custom statuses show on the HUD! Currently, our workaround is to have the HUD undocked to see which users are on the phone, then have the favorites tab pulled up separately to be able to view custom statuses. This is a clunky and unnecessary extra step for our reception team, so we are pushing for the capability to be able to see custom statuses in the HUD! Everyone please vote for this feature!