Show More Details in Missed Call Notifications

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US RingCentral Office Enterprise
Insurance Agency

We've been noticing that we have had some instances where we miss an incoming call to our office.  We've got our Auto-Receptionist set up so that all of our calls are immediately routed to a Call Queue (Ext. 2, Ring All), and this queue will ring to 9 user extensions.  Even with this small number of agents that could answer a call, some calls still seem to be missed.  As such, I've turned on the Missed Call email notification so that we can see when a call was never answered, but I find it a little lacking.

If possible, it would be immensely helpful if the notification contained details about which users were on a call, DND, or were Available.  There are a few agents who hardly ever answer the phone, and we really want to fix that.  I understand that the Missed Call notification could be quite lengthy for other RC customers with more users, so even if the notification only included a list of which users were Available but didn't answer, it would be beneficial.

Thanks!
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Eric L

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Posted 2 years ago

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Stuart

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I too have noticed missed calls. May I ask how many rings go by before they hang up?
We have on average 2 per day and they all hang up between the 2nd to 3rd ring. IF they are answered before that time, no-one answers.
We are attributing them to spam calls. Someone trying to get us to call them back, which we do not do. They never call back from the same number.
This may be a different case for you.
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Eric L

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There are a few which ring for a second or two before hanging up, which I'm not concerned about.  My main concern are the calls which continue to ring for 30+ seconds, and nobody is answering the call.

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