Archived and Closed
We've been noticing that we have had some instances where we miss an incoming call to our office. We've got our Auto-Receptionist set up so that all of our calls are immediately routed to a Call Queue (Ext. 2, Ring All), and this queue will ring to 9 user extensions. Even with this small number of agents that could answer a call, some calls still seem to be missed. As such, I've turned on the Missed Call email notification so that we can see when a call was never answered, but I find it a little lacking.
If possible, it would be immensely helpful if the notification contained details about which users were on a call, DND, or were Available. There are a few agents who hardly ever answer the phone, and we really want to fix that. I understand that the Missed Call notification could be quite lengthy for other RC customers with more users, so even if the notification only included a list of which users were Available but didn't answer, it would be beneficial.