Show Original Callers Number in Caller ID when Transferring calls

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We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We would love to see this feature in the next  firmware update.
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Lily Morris

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Posted 3 years ago

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Funken Lim

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I vote for this to be implemented soon please
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Admin

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This reply was created from a merged topic originally titled Ability to show original number of the caller during transferred call.
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Gareth Williams

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Is there any update on this as this post was created 2 years ago and still hasn't been implemented.

It's quite frustrating to use the workaround where someone does a warm transfer then after speaking to the person in the correct department, then having to go back to customer to then blind transfer to the person you just spoke to.
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Saadet - Community Support, Official Rep

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Hi Gareth,

I just followed up with the Product Team on this subject. At this time it's not on the roadmap. However, they're going to take a deep dive into the engineering side and see if it can be prioritized for a future release. I'll keep an eye out for if this request makes it to the roadmap this year :) Fingers crossed, because I totally understand how frustrating it is!
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Gareth Williams

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Hi Saadet,

I didn't see this reply until today, I appreciate you getting back to me on this matter. Yes please keep us posted as this is definitely a priority for my company, also for other companies as well. This post has had a lot of replies in the last 3 years of people expressing their concerns & frustrations.

Thanks,

Gareth
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Paul McLellan

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After launching RC a couple weeks ago, we immediately noticed this flaw and it is significantly affecting our business NEGATIVELY.

This item has over 200 votes. How many votes are typically needed to fix an issue like this?

Thanks.
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Adora Mapa

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This reply was created from a merged topic originally titled Show Clients Caller ID when a transfer is made instead of RingCentral Caller ID.

Show Clients Caller ID when a transfer is made instead of RingCentral Caller ID
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Oto

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This reply was created from a merged topic originally titled Caller ID - Forwarding inContact Calls.

When forwarding calls or sending calls to someone else's VM, the call should show the original caller's ID instead of the caller ID of the person who forwarded the call. We have noticed that RingCentral does not conserve the original caller's ID. This seems to be the case when transferring a call within RingCentral Office or from inContact (Contact Center) to RingCentral Office.

I'm amazed that this is an issue. It's one of those basic functionalities that should "just work." Please fix this.