We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We would love to see this feature in the next firmware update.
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2,086 Points
Posted 3 years ago
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82 Points
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126 Points
Is there any update on this as this post was created 2 years ago and still hasn't been implemented.
It's quite frustrating to use the workaround where someone does a warm transfer then after speaking to the person in the correct department, then having to go back to customer to then blind transfer to the person you just spoke to.
It's quite frustrating to use the workaround where someone does a warm transfer then after speaking to the person in the correct department, then having to go back to customer to then blind transfer to the person you just spoke to.
Saadet - Community Moderator, Official Rep
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65,498 Points
Hi Gareth,
I just followed up with the Product Team on this subject. At this time it's not on the roadmap. However, they're going to take a deep dive into the engineering side and see if it can be prioritized for a future release. I'll keep an eye out for if this request makes it to the roadmap this year :) Fingers crossed, because I totally understand how frustrating it is!
I just followed up with the Product Team on this subject. At this time it's not on the roadmap. However, they're going to take a deep dive into the engineering side and see if it can be prioritized for a future release. I'll keep an eye out for if this request makes it to the roadmap this year :) Fingers crossed, because I totally understand how frustrating it is!
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126 Points
Hi Saadet,
I didn't see this reply until today, I appreciate you getting back to me on this matter. Yes please keep us posted as this is definitely a priority for my company, also for other companies as well. This post has had a lot of replies in the last 3 years of people expressing their concerns & frustrations.
Thanks,
Gareth
I didn't see this reply until today, I appreciate you getting back to me on this matter. Yes please keep us posted as this is definitely a priority for my company, also for other companies as well. This post has had a lot of replies in the last 3 years of people expressing their concerns & frustrations.
Thanks,
Gareth
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124 Points
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92 Points
This reply was created from a merged topic originally titled Show Clients Caller ID when a transfer is made instead of RingCentral Caller ID.
Show Clients Caller ID when a transfer is made instead of RingCentral Caller ID
Show Clients Caller ID when a transfer is made instead of RingCentral Caller ID
We moved to Ring Central last week and immediately noticed this same issue. When doing a soft transfer of a call we need to know when the transfer has been completed. Currently, our receptionist will do a soft transfer to me, announce the caller when I answer, but I don't know when the transfer has actually taken place. The receptionist's phone ext. continues to appear on my phone display after she has transferred the call so I think she is still on the line. We need an audible signal or the number of the outside caller to appear on our display screen so that we know when the call has been transferred.
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