Show Presence as busy when answering another line

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  • Updated 12 months ago
We are a US based Family Law Firm.

We have three users that answer incoming calls on the main number.  The main number comes into our IVR and then goes to an internal extension which ring to the three users assigned to answering the calls.  When they answer the calls that come in on the main number their presence does not show as busy, which creates some internal confusion when they need to transfer calls to each other.  The presence busy should trigger off the user answering the call regardless of how they answer.  This would be a very helpful improvement as a user picking up a call from another extension is still busy.


We have approximately 25 users - a mix of Polycom deskphones and Softphones.
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Mark Broyles

  • 74 Points

Posted 12 months ago

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