We use Ring Groups instead of Call Queues. By using Ring Groups we are not able to take advantage of the presence feature, and the presence on either a phone, or the HUD in the soft phone show that the Ring Group has an active call, rather than displaying the actual user that is on the phone call. We need the ability to see which user is actually on the phone call, instead of just displaying the ring group itself. The presence feature is treating the ring group like the actual user.
Be the first to post a reply!