Show previous thread if sending SMS through Contacts

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  • Idea
  • Updated 2 months ago
  1. Account type  (U.S.)
  2. A brief description of the business - Show the previous SMS thread if the user sends SMS using the Contacts for the RingCentral Phone desktop
  3. A high level description of the product or feature being requested- Right now, in case the User go to Contacts then sends an SMS, the Compose SMS screen is just blank, it does not show/populate the previous conversation they have, not until the User sent the SMS.
  4. A typical use case scenario explaining how your business would use the feature- This would let the user know the details of the previous conversation and give them the Idea of what to reply to the recipient.
  5. Benefit of such feature- This would let the user know the details of the previous conversation and give them the Idea of what to reply to the recipient.
  6. Number of Users and/or Digital Lines: 1803 DL's

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Richard Manuel, Employee

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Posted 4 months ago

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Photo of Gregory Yaschuk

Gregory Yaschuk, Employee

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This feature will be a part of 20.2 RingCentral Phone desktop (Softphone) release. Thanks for the idea.