Desktop App: Silence music (spotify or pandora) when calling

  • 0
  • 6
  • Idea
  • Updated 9 months ago
  • (Edited)
  • 0
  • 6
It would be great if the desktop app could mute music when making or receiving a call automatically.
Photo of Matthew Vardaman

Matthew Vardaman

  • 180 Points 100 badge 2x thumb

Posted 4 years ago

  • 0
  • 6
4 years ago
Photo of Danno

Danno, Champion

  • 27,924 Points 20k badge 2x thumb
When you say "music" are you referring to the music source on your PC?  And if so, is it streaming via your browser, playing from an APP, playing from CD?
4 years ago
Photo of Matthew Vardaman

Matthew Vardaman

  • 180 Points 100 badge 2x thumb
I typically stream Spotify or use Windows Media Player.  I never use CDs .  
2015-06-26T14:08:21+00:00
Photo of Danno

Danno, Champion

  • 27,808 Points 20k badge 2x thumb
Yeah that may be tough.  Since there are so many different ways that users listen to music, especially over the same IP connection, it would be a programming nightmare for one APP to control the audio of many APPs - especially given every PC is different when it comes to audio/hardware configurations.
2018-06-29T20:49:02+00:00
Photo of Sasha Sosin

Sasha Sosin

  • 298 Points 250 badge 2x thumb
And yet almost any set of headphones in the world can pause all of those things with the tap of a button.
(Edited)
4 years ago
Photo of Darren Sydorko

Darren Sydorko

  • 110 Points 100 badge 2x thumb
Oddly enough with the previous softphone app update I suddenly had this feature. I listen to music on my windows 7 PC using a free app called Music Bee. I installed the update and lo and behold every incoming and outgoing call reduced the volume of the music playing automatically. It was awesome, and I didn't have to set it up, in fact I didn't change a thing with either my RC app settings or my PC settings to accomplish it.  Sadly, on the most recent update (7.2.4), the functionality vanished. Easy come, easy go I guess
4 years ago
Photo of Mike

Mike, Official Rep

  • 93,738 Points 50k badge 2x thumb
  It would be extremely complicated for one app to try and control the volume of other programs on your computer as we would have no way of knowing what all users would be using. However PC's have a built in control that might work satisfactory which you can access from the control panel. 


Windows Control Panel Sound

In the Sound configuration window, click on the Communications tab. This is the location where this automatic reduction feature is configured. As explained by Windows:

Windows can automatically adjust the volume of different sounds when you are using your PC to place or receive telephone calls.

Windows Sound Communications Reduce Volume of Other Sounds
(Edited)
4 years ago
Photo of Matthew Vardaman

Matthew Vardaman

  • 180 Points 100 badge 2x thumb
Thank you for the tip.  Unfortunately, it does not work with RingCentral.  The PC must not recognize the call from RC.  I appreciate it though!
4 years ago
Photo of Allison Beltran

Allison Beltran

  • 60 Points

Hi, is there a way in Mac? I use another soft phone xlite and when a call comes in or out it automatically silents my music being played thru itunes. Can the same thing be done with RC? any body knows any configuration that will grant this? Thanks in advance. 

4 years ago
Photo of Justin

Justin, Employee

  • 1,270 Points 1k badge 2x thumb
Hello Allison, that would be a feature request which you can submit through the community page. There are no current settings for the RC softphone to auto-mute the music playing on the computer when a call comes in.
2018-11-28T14:50:14+00:00
Photo of Paul Ritchie

Paul Ritchie

  • 132 Points 100 badge 2x thumb
Don't bother with the request.  They just ignore them.  Skype for Business has this feature built in. 
4 years ago
Photo of Justin

Justin, Employee

  • 1,270 Points 1k badge 2x thumb
Actually, there is an easier way to send the feature request for the softphone by using the "Feedback" option under settings.
  • 0
  • 6

Powered by Get Satisfaction