Desktop App: Silence music (spotify or pandora) when calling

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It would be great if the desktop app could mute music when making or receiving a call automatically.
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Matthew Vardaman

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Posted 4 years ago

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4 years ago
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Danno, Champion

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When you say "music" are you referring to the music source on your PC?  And if so, is it streaming via your browser, playing from an APP, playing from CD?
4 years ago
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Matthew Vardaman

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I typically stream Spotify or use Windows Media Player.  I never use CDs .  
2015-06-26T14:08:21+00:00
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Danno, Champion

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Yeah that may be tough.  Since there are so many different ways that users listen to music, especially over the same IP connection, it would be a programming nightmare for one APP to control the audio of many APPs - especially given every PC is different when it comes to audio/hardware configurations.
2018-06-29T20:49:02+00:00
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Sasha Sosin

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And yet almost any set of headphones in the world can pause all of those things with the tap of a button.
(Edited)
4 years ago
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Darren Sydorko

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Oddly enough with the previous softphone app update I suddenly had this feature. I listen to music on my windows 7 PC using a free app called Music Bee. I installed the update and lo and behold every incoming and outgoing call reduced the volume of the music playing automatically. It was awesome, and I didn't have to set it up, in fact I didn't change a thing with either my RC app settings or my PC settings to accomplish it.  Sadly, on the most recent update (7.2.4), the functionality vanished. Easy come, easy go I guess
4 years ago
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Mike, Official Rep

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  It would be extremely complicated for one app to try and control the volume of other programs on your computer as we would have no way of knowing what all users would be using. However PC's have a built in control that might work satisfactory which you can access from the control panel. 


Windows Control Panel Sound

In the Sound configuration window, click on the Communications tab. This is the location where this automatic reduction feature is configured. As explained by Windows:

Windows can automatically adjust the volume of different sounds when you are using your PC to place or receive telephone calls.

Windows Sound Communications Reduce Volume of Other Sounds
(Edited)
4 years ago
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Matthew Vardaman

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Thank you for the tip.  Unfortunately, it does not work with RingCentral.  The PC must not recognize the call from RC.  I appreciate it though!
4 years ago
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Allison Beltran

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Hi, is there a way in Mac? I use another soft phone xlite and when a call comes in or out it automatically silents my music being played thru itunes. Can the same thing be done with RC? any body knows any configuration that will grant this? Thanks in advance. 

4 years ago
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Justin, Employee

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Hello Allison, that would be a feature request which you can submit through the community page. There are no current settings for the RC softphone to auto-mute the music playing on the computer when a call comes in.
2018-11-28T14:50:14+00:00
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Paul Ritchie

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Don't bother with the request.  They just ignore them.  Skype for Business has this feature built in. 
4 years ago
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Justin, Employee

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Actually, there is an easier way to send the feature request for the softphone by using the "Feedback" option under settings.
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