Silencing or putting an incoming call to voicemail that comes in while currently on a call.

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This conversation has been merged. Please reference the main conversation: User Settings: Disable call waiting while on a call.

When on a call, we need a way to silence another incoming call rather than just having it ring while we are busy with the current call. It is inconvenient and needs to be addressed as soon as possible. It makes it difficult to concentrate fully on what's currently being done, when you have another constant call that you cannot currently attend do bothering you.
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Jennie Stites

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Posted 1 year ago

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Gary Manske

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Hi Jennie, it may not be exactly what you're looking for but, you should look at the Bridge Operator Console for RIng Central. You may find it useful for this kind of situation. It can be found in the RC App Gallery here:
The first 30 days are free to try.

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