Simplify call queue manager logins

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  • Updated 2 years ago
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Having a separate login for an account, and any call queues a user manages should be simplified.  A user should not need a login/password for their main account, and a separate login/password for managing a call queue.  

I think an elegant solution would be similar to a super admin view & extension view.  A user account could login and change between their extension view & all the call queues they manage.  

Having a separate user / password for their own account, and each call queue is needlessly obtuse.  Imagine if you needed a separate username/password for each service of Google (Gmail, Drive, Photos, Maps, Youtube, etc) or Outlook ( Mail, Skype, OneDrive, etc) it would be untenable.

PS.  This also needs SSO (Single Sign On) support.
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Posted 2 years ago

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Sunny S. Jamil

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Agreed! It is messy for each Call Queue manager to manage a different set of credentials for his or her Call Queues. User accounts should be able to view the Call Queues over which they have control through their own accounts.