Simplify call queue manager logins

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  • Updated 3 months ago
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Having a separate login for an account, and any call queues a user manages should be simplified.  A user should not need a login/password for their main account, and a separate login/password for managing a call queue.  

I think an elegant solution would be similar to a super admin view & extension view.  A user account could login and change between their extension view & all the call queues they manage.  

Having a separate user / password for their own account, and each call queue is needlessly obtuse.  Imagine if you needed a separate username/password for each service of Google (Gmail, Drive, Photos, Maps, Youtube, etc) or Outlook ( Mail, Skype, OneDrive, etc) it would be untenable.

PS.  This also needs SSO (Single Sign On) support.
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Posted 3 years ago

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Sunny S. Jamil

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Agreed! It is messy for each Call Queue manager to manage a different set of credentials for his or her Call Queues. User accounts should be able to view the Call Queues over which they have control through their own accounts.
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David Wyatt

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This was posted 2 years ago.. Assuming there hasn't been any suggestion of RC simplifying the process?
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Saadet, Employee

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Sorry, David. We have not made any updates like this.
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Saadet, Employee

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Great news! I just found out that we will be implementing a new experience for Call Queue Managers and part of that experience will include having a separate section for them - such as if you're an Admin of some sorts. A Queue Manager will see a dropdown and can choose between My Extension and their Queue Management view :)

Keep an eye out for this in Q1 of next year (as long as things go as planned)! If that ETA changes, I'll let you all know :)
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Ryan Ku-Borden

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Any update on this? Is this rolled out yet?
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George Gary, Official Rep

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Coming in Q2CY2020
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Matt Dillman

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This reply was created from a merged topic originally titled Allow Call Queue Manager to Manage Extensions on Call Queue.

I would like for a call queue manager to have an "admin" view when they login to their account online, similar to Phone System admins and the like.  They would be able to access the call queues they manage and only the call queues they manage.  In addition, they would be able to access any of the user extensions that are members of those call queues.
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Colleen Vickers

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are there steps posted anywhere right now for how to currently access call groups that you manage? I can't find my call queues anywhere. I'm trying to log in right now to find some voicemails, and I can only figure out how to get to my own direct dial voicemails or the overall account admin page. I can't get logged directly into any of the call groups.
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Jenn, Official Rep

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Hello Colleen!

You can access your call queue under Phone System > Groups.

You have to make sure that we know the login credentials for a specific queue extension. 

Same as the way you log in as your My Extension portal. Then you will see the Messages Tab for that specific extension.

Please let me know if you have further questions! Thanks!