Since the 18.2 release we have had issues with the Max Agent not fully loading the graphics.

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  • Updated 7 months ago
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The Max Agent does not fully load since 18.2.  We are using Chrome and support said there is an incompatibility since this release with Chrome.  I am not switching to FireFox, but there are still some issues with graphics loading in FireFox.  I feel the issues are not browser specific, but an issue with the update.  Being that this is a browser based product this is very frustrating and impacts our daily workflow.  My Case number is 08533104
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Jim Wilhelmsen

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Posted 11 months ago

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Saadet, Employee

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Hey Jim, I would suggest continuing to work with Support on this one :)
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Not sure how much this will help you, but we had this issue happen often as well and we just have everyone clear cache and cookies from all time. After clearing cache, closing the browser and reopening, all the components seem to come back. It has happened for us not just in the dashboard for incontact but the max agent as well.