Skype for Business Ringout

  • 0
  • 2
  • Question
  • Updated 6 months ago
  • Answered
Is it possible to use Skype for Business to ringout to my desk phone? i.e.: Right-click a Skype contact > Call with RingCentral > Ringout to my desk phone.
Photo of CLUGY

CLUGY

  • 190 Points 100 badge 2x thumb

Posted 11 months ago

  • 0
  • 2
Photo of Rose Gan

Rose Gan, Product Management

  • 950 Points 500 badge 2x thumb
Hi CLUGY,

We support direct dialling from Skype for Business integration app. RingOut is not supported in this integration.

May I know if there's any reason you'd prefer using RingOut rather than direct dialing?

Thanks,
Rose
Photo of CLUGY

CLUGY

  • 180 Points 100 badge 2x thumb
We require RingOut in order to use our desk phones. We do not use the softphone for making calls.
Photo of Rose Gan

Rose Gan, Product Management

  • 950 Points 500 badge 2x thumb
Hi GLUGY,

Thanks for the explanation. We will add this capability in our next major release of Skype for Business integration.

Regards,
Rose
Photo of Richard Hare

Richard Hare

  • 60 Points
Hi, is there any timeline on that at all?
Photo of Rose Gan

Rose Gan, Product Management

  • 950 Points 500 badge 2x thumb
Hi Richard, 

The GA of it is planned in 2018 Q1. We'll start a beta program before that so customers who are interested could try an early version of it.

Thanks,
Rose
(Edited)
Photo of Jeff Salisbury

Jeff Salisbury

  • 378 Points 250 badge 2x thumb
I would be interested in helping beta test a version that supports Ring Out to our desk phones as well, and for the the same business case as Richard.